Beer Club FAQ

Beer Club FAQ

  1. Q. What is included in each monthly club pack?
  2. Q. How much is delivery?
  3. Q. Do you have a pay by the month option?
  4. Q. Is there a minimum membership length?
  5. Q. When are monthly club packs delivered?
  6. Q. Can I buy a beer club membership as a gift?
  7. Q. Is there a gift card I can send or give to the recipient?
  8. Q. Can I choose which beers are included in the club pack?
  9. Q. Who delivers the beers?
  10. Q. Who can sign for the delivery?
  11. Q. What if I’m not home to receive the delivery?
  12. Q. Can I add delivery instructions?
  13. Q. What happens if my delivery details were incorrect?
  14. Q. Can I have a different address for delivery?
  15. Q. Can I pick up my order?
  16. Q. Who do I contact if I have any issues relating to the beer club or delivery?
  17. Q. Can I put my beer club membership on hold?
  18. Q. Can I cancel my beer club membership?
  19. Q. How should I store the beers I receive from Beer Cartel?
  20. Q. Can I buy a particular beer in the club pack in larger quantities?
  21. OUR GUARANTEE

  1. Q. What is included in each monthly clubpack? 
    The monthly beer pack comes in two sizes.
    Half Dozen ($30 plus shipping) with beer tasting notes. The 6 pack is made up of 3 different beers (2 of each)
    Dozen ($50 plus shipping) with beer tasting notes. The 12 pack is made up of 4 different beers (3 of each)

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  2. Q. How much is delivery? 
    The pricing shown for Beer Club memberships is inclusive of shipping to the selected state. For all other products sold on this Beer Cartel (i.e. non Beer Club products) shipping costs are additional and calculated based on the weight of the product. 

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  3. Q. Do you have a pay by the month option?
    Yes - click here to go to the pay by the month Beer Club option.

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  4. Q. Is there a minimum membership length? 
    There is no minimum beer club membership length. Memberships can be bought in 3, 6, 9 and 12 month allotments, as well as ongoing (no end month). Once a membership is purchased there are no additional monthly costs, i.e. no hidden monthly membership fees. We also have a buy a pay by the month membership for those that do not want to pay the full amount up front.

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  5. Q. When are monthly club packs delivered? 
    Beer Club orders are taken throughout the month. Upon joining the Beer Club you will receive your first selection the month after you join, e.g. if you purchase in July, your first delivery will be the August selection. This has been done to ensure that there are no stock outs, meaning you always receive your beers. Unfortunately we are unable to hold off the first beer club delivery from being the following months pack. Please note that January Beer Club packs are dispatched in the second week of the month, all other months packs are dispatched in the first full week of the month.

    For Beer Cartel memberships given as a gift you can ask to be sent a printable personalised e-Card which can be given to the recipient letting them know they are now part of the Beer Cartel Monthly Beer Club! Simply type GIFTCARD in the comments box during checkout along with any message you wish included.

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  6. Q. Can I buy a beer club membership as a gift? 
    Of course! Simply place the recipients address in the delivery details at the checkout.

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  7. Q. Is there a gift card I can send or give to the recipient?
    Yes. Once you purchase a Beer Club membership you will be emailed a link from which you can download a gift card to either print or send to the lucky recipient. Alternatively you can download a Beer Club gift card from the Beer Club Gift card page.

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  8. Q. Can I choose which beers are placed in the club pack? 
    To help us with stock control the beers in our monthly club packs are predetermined. 

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  9. Q. Who delivers the beers?  
    Beer Cartel uses Australia Post to deliver its packages using the Australia Post E-Parcel system, as well as other partner courier companies such as Hunter Express, TNT and DHL during busy periods. Packages are typically shipped in a white cardboard box with Beer Cartel logos and fragile warnings. 

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  10. Q. Who can sign for the delivery? 
    Because of the nature of the contents, an adult (18+) is required to sign for the package. To ensure this legal requirement is met, the person responsible for the delivery of the alcohol may ask to see some form of identification. 

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  11. Q. What if I’m not home to receive the delivery? 
    We recommend using a business address where possible as packages are delivered during business hours. If you do use your home address and aren’t home don’t worry. If a signature is not received on the day of delivery the package can be collected from your local Post Office - you have 14 days to then collect this. 

    If your club pack is not collected from Australia Post it will be returned to Beer Cartel and we will contact you to arrange either re-delivery or to pick-up from our store. Please note a re-delivery fee will be charged. If you do not advise us on re-delivery or fail to pickup your package within 30 days it will not be held.

    Alternatively you can provide authority for the package to be left. To do so please enter any specific delivery instructions e.g. leave on back porch if no one home, during the checkout process.

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  12. Q. Can I add delivery instructions? 
    Yes. When placing your order you can indicate any specific delivery instructions you may have in the comments box. Please note deliveries are made Monday to Friday during business hours.

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  13. Q. What happens if my delivery details were incorrect? 
    If there has been a delivery issue at our end we will re-deliver the package at no additional charge. If the delivery details you provided were incorrect we will contact you to arrange for either re-delivery or to pick-up from our store. Please note a re-delivery fee will be charged. If you do not advise us on re-delivery or fail to pickup your package within 30 days it will not be held.

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  14. Q. Can I have a different address for delivery? 
    Yes. When placing the order simply enter the address you would like to have the package delivered to. You can have a billing address and a separate delivery address.
    If you would like to change the delivery address during the course of the subscription please email beerclub@beercartel.com.au with your order number, old address and new address.

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  15. Q. Can I pick up my Beer Club order?  Yes definitely - come to our store Unit 9, 87 Reserve Road, Artarmon, New South Wales, 2066, Australia. During the online ordering process simply select the "Pickup In Store" option.

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  16. Q. Who do I contact if I have issues relating to the beer club or delivery? 
    If you have any issues simply email beerclub@beercartel.com.au or contact us 1300 808 254. 

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  17. Q. Can I put my beer club membership on hold?
    If you need to place your beer club membership on hold please email beerclub@beercartel.com.au or contact us 1300 808 254. Beer club memberships can only be placed on "hold" from the second active month of the membership onwards.

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  18. Q. Can I cancel my beer club membership? 
    If you have selected a set membership timeframe (3, 6, 9 or 12 months) and need to cancel it for any reason you can do so. Given the need to reverse charges already paid, a cancellation fee of 30% will be incurred on the remaining months left on your membership

    If you are on a Pay By The Month membership and cancel before the 15th of the month there is no cancellation charge. Cancellations from the 15th of the month onwards (for Pay By The Month customers) incur a cancellation charge of 30% of the following month's pack.
     If you need to cancel your membership please email beerclub@beercartel.com.au or contact us 1300 808 254

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  19. Q. How should I store the beers I receive from Beer Cartel? 
    Once you have received your beers we recommend that they are refrigerated. The beers often do not have any preservatives or additives. By refrigerating the beers it not only ensures you have a cold beer ready and waiting, it also helps to prolong the beers shelf life.

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  20. Q. Can I buy a particular beer in the club pack in larger quantities?
    Yes, some of the beers provided in the monthly club selection will be sold in larger quantities. You can find these on the Beer pages of the site or email us beerclub@beercartel.com.au.

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  21. OUR GUARANTEE
    We are so sure that any product sold by Beer Cartel will meet or exceed your expectations that we guarantee the products we sell. Should you for any reason be dissatisfied with your purchase, simply return the items for a full refund. If the items you are returning are beers please return all bottles, including empties. All returns must be made within 7 days of receipt and if the items are not beers they must be in an unused and saleable condition.

    To return items, please send to:
    Beer Cartel
    Unit 9, 87 Reserve Road
    Artarmon
    2064 NSW

    Please ensure the following information is included so your return can be processed:
    • Your Order number if known (appears on the top of the confirmation email)
    • Your name and address
    • A description of the item you are returning and a reason for the return

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