Shipping & Returns

Shipping & Returns

Shipping Times

All orders are shipped within 1 business day (except for club orders which are shipped in the first week of the following month of order). We are unable to hold orders for delivery on a specific date.

If you have not received an order within 10 working days (except club membership orders), please notify us by email at: sales@beercartel.com.au. 

We use Australia Post as our main courier partner. Their average delivery times for parcels from time of dispatch (orders are dispatched within 1 business day of the order being placed) are below:

Sydney / ACT  1 - 2 days
NSW other than Sydney  2 - 3 days
Melbourne    2 - 3 days
VIC other than Melbourne  2 - 3 days
South East QLD  2 - 3 days
QLD other than South East  2 - 4 days
Adelaide    2 - 3 days
SA other than Adelaide  3 - 4 days
Perth    4 - 6 days
WA other than Perth  5 - 7 days
NT  5 - 7 days
Tasmania    5 - 7 days

 

Shipping Rates

We are proud to offer flat rate shipping Australia wide at $9.99 per case (NSW/ACT) and $14.99 per case (all other states). A case is predominantly determined by the weight of goods ordered, but can also be determined by the size of the goods regardless of weight (e.g. glassware). As a guideline, a case could be made up of the following types of goods:

  • 24 x 330ml bottles; or
  • 12 x 500ml bottles; or
  • 10 x 750ml bottles; or
  • 2 x 6 pack of beer glasses; or
  • 1 x large hamper; or
  • mix of 330ml, 500ml and 750ml bottles of beer up to 15kg

The above are examples only. Final freight costs are automatically during the online checkout process. Pricing listed above is per complete case or part thereof. Pricing for beer club memberships are included as part of the listed price and vary depending on specified delivery address.

 

Shipping Information

Please note, we do not currently ship outside of Australia. International purchasers must list a valid Australian address.

If the order is being sent to a non-residential address, please ensure the business/company name is included in the address details under the text field "company".

All parcels can be tracked and by default we request they be signed for, i.e. not just left at the premises unattended. However, we do offer customers the option to state specific delivery instructions, e.g. leave behind side gate etc. If you chose to indicate delivery instructions to leave the parcel unattended on premises we accept no responsibility if parcels go missing once they have been delivered. By providing instructions to leave the parcel without signature customers accept the risks associated with this.

If the premises is unattended during a delivery which requires a signature a notice will be placed in your post box and the parcel will be available for pick up at the nearest Australia Post outlet.

Deliveries are made during business hours Monday to Friday, however we are unable to give a guaranteed time of delivery. No deliveries are made on public holidays or weekends.

Should a re-delivery be required as a result of incorrect delivery address provided, parcel refusal by the recipient or the parcel not having been picked from the local Post Office a redelivery fee will be charged as well as a $10 processing and transaction fee.

Orders are disptached once processed. We are unable to hold orders for delivery on a specific day.

 

Refund and Returns

We are so sure that any product sold by Beer Cartel will meet or exceed your expectations that we guarantee the products we sell. Should you for any reason be dissatisfied with your purchase, simply return the items for a full refund. The cost of return postage, if applicable, is to be paid by the sender. If the items you are returning are beers please return all bottles, including empties. All returns must be made within 7 days of receipt and if the items are not beers they must be in an unused and saleable condition. In the unlikely event that your goods are damaged in transit please contact us immediately. Depending on the order and extent of damage to the goods we will be able to provide you with a credit or replacement, this is at the sole discretion of Beer Cartel.

 

Returns Process

To return items, please send to:

Beer Cartel Unit 9, 87 Reserve Road, Artarmon NSW 2064 Please ensure the following information is included so your return can be processed:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning and a reason for the return

 

Please note: Alcohol deliveries cannot be accepted by persons under the age of 18 years