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COVID-19 Update

COVID-19 Update

4th Jun 2020

Update: 24th August 2020

We continue to operate as per normal with delivery Australia-wide, click & collect available and our store open.

Victoria Update: please note that due to the recent stage 3 and 4 lock down in Victoria parcels may take longer to be delivered to Victorian addresses, please consider this when placing your order.

Update: 4th June 2020

Our store is back open! We have given it a facelift, including new lighting - we hope you enjoy it. 

Please note, to reduce the risk of Coronavirus, we do ask that a maximum of 5 persons are in store at any one time and that due to the small space you keep your shop to 15 minutes or less.

We will continue to clean the area frequently and also provide hand sanitiser. Click & collect remains available.

Store hours:

  • Mon-Fri: 12pm-6pm
  • Sat: 10am-5pm
  • Sun: 10am-4pm

  • A huge thanks for all the support over the past couple of months.

    Update: 7th May 2020

    While our Sydney store remains temporarily closed, with the relaxing of lockdown legislation and reduced Covid-19 cases, we are looking to re-open the store over the coming weeks. Click and collect remains available and we continue to see significant numbers of customers using this.

    Re-opening will take some time as we will need to completely restock and reticket the store. We appreciate your patience as we work through this. 

    Please continue to check this page for updates and announcements on a firm re-opening date.

    Update 24th March 2020

    As of Tuesday 24th March we have preemptively moved to only offering sales Australia wide through our website for delivery or click and collect. Our physical store in Artarmon is closed until further notice to minimise any risk to our staff due to the Coronavirus.

    Please delivery networks are experiencing higher volumes of parcels than normal and some deliveries may take longer than usual to be delivered. Normal shipping times can be found here.

    Our online sales are not impacted by the closure. All of our staff are fit and well with no cases of Covid-19. The temporary closure of our physical store is simply a measure to increase social distancing which we believe is key to fighting the spread of Covid-19 and keeping our staff safe.

    Alongside our normal Australia wide delivery option, for in store customers Click and Collect is available.

    To place an order for delivery simply place an order as you normally would through our website, www.beercartel.com.au

    To place an order for Click & Collect at the checkout after entering a delivery address you will be able to choose "In Store Pickup". If you order before 9am this will be ready by 4 pm the same day. You will receive an email as soon as your order is ready and pick up will be from our warehouse door which is next to our shop at 9/87 Reserve Road Artarmon NSW.

    Click & Collect Hours:

    Mon-Sat 10am-5pm

    Sun 10am-4pm

    Note: we are closed public holidays


    Originally Published Friday 20th March

    Dear Beer Friends,

    We hope you're staying safe during these turbulent times.

    As we work through the challenges of COVID-19 we want to give you an update on what we are doing as a business to protect you, our team and keep our business thriving. We'll look to update this page as changes occur.

    We continue to operate online and in store as normal. Our team is fit and well and we have no cases of COVID-19. We are picking, packing and Australia Post are picking up as usual. There are no delays in getting orders dispatched/delivered and we're finding more and more of you are giving online beer shopping a go.

    Online

    We have seen a big increase in people buying online and are well setup to handle the increase. We're continuing to source amazing beers from Australia and overseas and are looking at other ways that we can make your online shopping experience the best it can be.

    Australia Post 

    We're in regular communication with Australia Post to ensure there are no delays in getting your beer to you.

    Australia Post have implemented social distancing deliveries. They will deliver your order and sign for you in your presence to limit contact. Again their focus is on the health and safety of their team and keeping operational so bear that in mind. If you are unwell or in self isolation please mention that in the delivery comments and place a note on your door advising this.

    Artarmon Store

    Update: Store now closed - please order online and choose Click & Collect.

    Our store in Artarmon remains open but we have put in place additional safety measures:

    - All transactions are to be paid via card (EFTPOS/credit card)

    - We ask that customers stay no longer than 15 minutes in store

    - We're limiting the number of people in store to no more than 10 people in store at any one time

    - We have hand sanitiser at the counter for you to use

    - We allow click and collect meaning you can place an order through our website and then pick it up in store (at the check out after entering your delivery address you can choose in store pickup). Note: you will be notified by email when your order is ready to collect. Please wait for this email before coming to collect.

    - We are doing regular cleaning and sanitising of the store to minimise any risk

    Team

    Amongst the team we have put in place a number of processes to ensure we all stay fit and healthy:

    - We've put a ban on high-fives - we're shifting to virtual high fives now!

    - We're doing lots of hand washing and sanitising

    - Anyone that begins to feel unwell is to work from home

    - We've split ourselves into two teams with one team at work on certain days and the other working from home

    There's lots more happening behind the scenes but we want to ensure you we are doing everything we can to protect you, our team and our community while keeping our independent business operating and staff employed. We are here to help as normal so please let us know if you have any queries.

    Enjoy your beers and stay safe,

    Richard, Geoff and the Team @ Beer Cartel