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Beer Club Faq

General Questions 

What is included in each subscription pack?

Our Monthly beer pack comes in three sizes:

  1. The Bootlegger - A selection of 6 different craft beers, including 3 of the latest and greatest cans on the market, mixed with 3 fantastic core range beers from the regular line-up of the best breweries in Australia and overseas. From $39.99 + shipping per month.
  2. The Speakeasy - A selection of 12 different craft beers, including 3 of the latest and greatest cans on the market, mixed with 3 fantastic core range beers from the regular line-up of the best breweries in Australia and overseas. From $69.99 + shipping per month.
  3. The Black Market – A limited release selection of 12 of the latest and greatest cans on the market. From $89.99 + shipping per month.
Where do I access tasting notes?

Tasting notes for beer subscriptions can be accessed here.

Do you have a pay by the month option?

Yes. To help you better manage your finances we do offer a Pay by the Month option.
Payments per month are as follows:

  1. The Bootlegger - (6 pack) $39.99 plus shipping per month.
  2. The Speakeasy - (12 pack) $69.99 plus shipping per month.
  3. The Black Market - (limited release 12 pack). $89.99 plus shipping per month.

Pay by the Month subscription charges are made on the 15th of each month. Should a payment be unsuccessful due to insufficient funds available you will be notified by email. Up to 3 subsequent attempts will be made every 3 days from the 15th. Should your card be lost, stolen or has expired please contact us with updated details.

Payments per quarter are as follows:

The Expert Pack - (mixed 16-pack). $164.99 inclusive of shipping per quarter.

Pay By The Quarter subscription charges are made on the 1st day of each quarter (January, April, July and October). Should a payment be unsuccessful due to insufficient funds available you will be notified by email and SMS. A subsequent attempt will then be made on the 6th of the quarter. Should your card be lost, stolen or has expired please contact us with updated details.

Is there a minimum membership length?

Subscriptions can be purchased in 3, 6, 9 and 12 month allotments, or ongoing (no end month). Once a subscription is purchased there are no additional costs. We also offer a pay by the month option for those that do not want to pay the full amount up front.

Can I buy a beer club membership as a gift?

Of course! Simply place the recipients address in the delivery details at the checkout.

Is there a gift card I can send or give to the recipient?

Yes. You can download a gift card to either print or send to the lucky recipient here.

Can I choose which beers are included in the club pack?

Our monthly club packs are predetermined to feature a selection of the best beers from Australia and overseas. By having a pre-set selection it helps us to get the absolute best beers around at a competitive price.

Can I buy a particular beer in the club pack in larger quantities?

Yes, some of the beers provided in the club packs will be available in larger quantities. You can find these on the Beer pages of Beer Cartel.

Can I cancel my beer club subscription?

If you have selected a set subscription time frame (3, 6, 9 or 12 months) and have paid upfront and need to cancel it for any reason you can do so. Please note any remaining months and associated payments already made will be forfeited.

For subscriptions purchased before July 2019:

If you are on a Pay By The Month subscription (The Starter, The Enthusiast or The Crowd Pleaser) and cancel before the 15th of the month,the previous month will be your last pack. Cancellations after the 15th of the month (for Pay By The Month subscriptions), incur a cancellation charge of $10. To cancel a subscription please visit the My Account area of the website.

If you are on a Pay By The Quarter subscription (Expert Pack) and cancel before the 1st of the month (January, April, July, October) the previous quarter will be your last pack. Cancellations after the 1st of the month (January, April, July, October) will incur a $10 cancellation charge (if the scheduled quarterly payment was successful). To cancel a subscription please visit the My Account area of the website.

For subscriptions purchased after July 2019:

If you are on a Pay By The Month subscription and cancel before the 15th of the month,the previous month will be your last pack. Cancellations after the 15th of the month (for Pay By The Month subscriptions), incur a cancellation charge of $10. To cancel a subscription please visit the My Account area of the website.

 

Delivery Questions 

When are Monthly club packs delivered?

Beer Club orders are taken year round.

For monthly subscriptions you will receive your first selection the month after you join, e.g. if you purchase in December, your first delivery will be the January selection. Unfortunately we are unable to hold off the first beer club delivery from being the following month's pack.

Please note that January Beer Club packs are dispatched in the second week of the month, all other month's packs are dispatched in the first full week of the month.

For Beer Cartel subscriptions given as a gift you can download a printable personalised e-Card here with your order confirmation which can be given to the recipient letting them know they are now part of the Beer Cartel Beer Club.

When are Quarterly club packs delivered?

Beer Club orders are taken year round.

For quarterly subscriptions you will receive your first selection the quarter after you join.The dispatch date for quarterly subscriptions is approximately the 20th of each quarter and occur in the following months: January, April, July, October.

Purchase January, February, March – 1st pack will be sent approximately April 20th
Purchase in April, May, June - 1st pack will be sent approximately July 20th
Purchase in July, August, September - 1st pack will be sent approximately October 20th
Purchase in October, November, December - 1st pack will be sent approximately January 20th

For Beer Cartel subscriptions given as a gift you can download a printable personalised e-Card here with your order confirmation which can be given to the recipient letting them know they are now part of the Beer Cartel Beer Club.

How much is delivery?

When you enter the delivery State on the Beer Club page, the pricing shown will be inclusive of shipping.

Who delivers the beers?

Beer Cartel uses Australia Post to deliver its packages using the Australia Post E-Parcel system, as well as other partner courier companies such as Mail Call, and Capital Transport during busy periods. Packages are typically shipped in a brown or black cardboard box with Beer Cartel logos and fragile warnings.

Who can sign for the delivery?

Because of the nature of the contents, an adult (18+) is required to sign for the package. To ensure this legal requirement is met, the person responsible for the delivery of the alcohol may ask to see some form of identification.

Can I add delivery instructions?

Yes. When placing your order you can indicate any specific delivery instructions you may have in the comments box. Please note deliveries are made Monday to Friday during business hours.

What if I’m not home to receive the delivery?

We recommend using a business address where possible as packages are delivered during business hours. If you do use your home address and aren’t home don’t worry. If a signature is not received on the day of delivery the package can be collected from your local Post Office - you have 14 days to then collect the parcel.

If your club pack is not collected from Australia Post it will be returned to Beer Cartel and we will contact you to arrange either re-delivery or to pick-up from our store. Please note a re-delivery and admin fee will be charged. If you do not advise us on re-delivery or fail to pickup your package within 30 days the parcel will be deemed forfeited.

Alternatively, you can provide authority for the package to be left. To do so please enter any specific delivery instructions e.g. leave on back porch if no one home, during the checkout process. Please note this authority to leave is done at the risk of the purchaser.

What happens if my delivery details were incorrect?

If there has been a delivery issue at our end we will re-deliver the package at no additional charge. If the delivery details you provided were incorrect we will contact you to arrange for either re-delivery or to pick-up from our store. Please note a re-delivery and admin fee will be charged. If you do not advise us on re-delivery or fail to pickup your package within 30 days it will be deemed forfeited.

Can I have a different address for delivery?

Yes. When placing the order simply enter the address you would like to have the package delivered to. You can have a billing address and a separate delivery address.

For subscriptions purchased before July 2019:

If you would like to change the delivery address of a beer club subscription you can do so by visiting the My Account > My Subscription area of our website. If you have not registered for login details when placing the order the subscription was purchased for you as a gift please email beerclub@beercartel.com.au ensuring to reference the following details:

- Subscription number (this can be found in the confirmation email sent when the order was placed or on the Australia Post label)

- Recipients name

- Current address

- New address

For subscriptions purchased after July 2019:

If you would like to change the delivery address of a beer club subscription you can do so by logging into your account and clicking My Addresses.

Can I pick up my order?

At this stage for our new beer subscriptions we do not currently offer in store pickup.

 

Order Questions 

Who do I contact if I have any issues relating to the beer club or delivery?

If you have any issues simply email beerclub@beercartel.com.au or contact us 1300 808 254.

Can I put my beer club membership on hold?

For subscriptions purchased before July 2019:

If you need to place your beer club membership on hold please email beerclub@beercartel.com.au or contact us 1300 808 254. Beer club memberships can only be placed on “hold” from the second active month of the membership onwards.

For subscriptions purchased after July 2019:

You can place your subscription on hold at any stage by logging into your account, click Manage Subscription and then click Pause Subscription.

Can I purchase more than one subscription?

Absolutely, we do however require that each subscription is processed separately so that each has its own unique order ID.

Why can I not order a beer club subscription together with other products?

Beer club subscriptions are unable to be ordered alongside non-beer club products as these have different dispatch dates and Australia post tracking details. Both items can be purchased separately, but not together


 
 

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